AU - Disruption with GHEC With Data Residency Signup
Incident
Report for GitHub Enterprise Cloud Australia
Resolved
From 00:00 UTC October 20 2025 to 17:11 UTC October 22 2025, a subset of customers who initiated a trial of GHEC with Data Residency experienced a delay in the provisioning of their GHEC-DR instance. This was caused by timeouts from an inefficient request between internal GitHub services used to create and host SSL certificates for GHEC-DR customer domains. This request has been replaced with a more performant one, and all 77 instances that were impacted have been provisioned successfully. Additionally, we are enhancing the monitoring of GHEC-DR instance provisioning for faster detection.
Update
We have now recovered and will resolve this incident.
Update
We have applied a mitigation and are monitoring for recovery.
Update
We have identified the problem and are working on a mitigation. We will provide further updates as we have them.
Update
We are currently experiencing disruptions with the GHEC with Data Residency signup process. Some requests to provision new GHEC with Data Residency enterprises will not complete at this time. We are investigating and will provide further updates as we have more information
Investigating
We are currently investigating this issue.
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